About ServiceTitan, Inc.
ServiceTitan, Inc., a commercial organization based in Glendale, CA, experienced a data breach affecting a total of 36 individuals, including 3 residents of Maine. The breach occurred between August 8, 2025, and August 18, 2025, and involved an external system breach through hacking. The breach was discovered on October 10, 2025, and led to the unauthorized acquisition of names or other personal identifiers in combination with sensitive information.
What Happened
ServiceTitan was recently informed by Salesforce, the provider of a software platform used by ServiceTitan to store customer information, that the platform was subject to unauthorized access on August 22, 2025. The unauthorized access was strictly isolated to the third-party Salesforce platform, stemming from a security incident involving Salesloft Drift integrations. Upon learning of this, ServiceTitan immediately launched an investigation to determine what data may have been impacted. On October 10, 2025, ServiceTitan finalized this review and determined that information related to you could have been impacted. To date, we have seen no evidence of any fraudulent use of any data as a result of this event.
The data breach involved unauthorized access to the Salesforce platform on August 22, 2025. Affected individuals include 36 persons, with names and payment card information being compromised. The breach was discovered on October 10, 2025.
Next Steps
Affected users should remain vigilant by reviewing their account statements and monitoring their credit reports for any suspicious activity. ServiceTitan has provided written notification to the impacted individuals, and those affected are encouraged to take advantage of the identity theft protection services offered. Additionally, users should be aware of the steps to place fraud alerts or credit freezes and consider contacting relevant authorities if they suspect identity theft.
Identity Theft Protection Services
ServiceTitan is offering identity theft protection services through IDX, providing 12 months of Cyberscan Monitoring at no cost to affected individuals. Impacted users are encouraged to activate these services by following the instructions provided in the notification letter. The services include credit monitoring, which must be activated to be effective, and users can contact IDX for assistance. This proactive step can help protect against potential misuse of personal information and provide peace of mind.